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  • Writer's pictureToucan Insights Staff

How Businesses Are Implementing AI into Their Operations


Artificial intelligence, or AI, is the term used to describe machine emulation of human intelligence designed to think, learn, and respond like humans.


Problem-solving, decision-making, comprehending languages in their natural setting, spotting patterns, and adjusting to novel circumstances are some of the skills that AI is capable of.


As a result, this technology has become increasingly important for businesses across a wide range of industries, which are mainly seeking to increase revenue and reduce costs by operating more efficiently.


So, what can AI bring to your business? In this blog post, we will explore some of the main benefits and the areas where you can implement this technology.

Table of Contents

How Businesses Are Implementing AI into Their Operations

1. How to Implement AI in your Business?

First of all, let's take a look at the two dimensions into which AI can be categorized in a business according to its intelligence level: task automation and machine learning.

With this distinction in mind, there are a variety of ways to include artificial intelligence in your strategy:

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a. Task Automation

Task automation involves using artificial intelligence to streamline and automate routine marketing activities. This category encompasses various subtypes of AI, such as rule-based automation, robotic process automation (RPA), and natural language processing (NLP).

  • Chatbots and Virtual Assistants: AI-driven chatbots and virtual assistants are created with natural language processing (NLP). It can provide 24/7 customer support, answer frequently asked questions, and assist with online shopping.

  • Data Analysis: AI makes it easier for marketers to analyze and derive insights from the process of collecting and organizing data from multiple sources.

b. Machine Learning

Machine learning focuses on training algorithms to learn from data and make predictions or decisions without explicit programming.

These algorithms can identify photos, read text, segment audiences, and predict how consumers would react to certain initiatives, like promotions.

According to the Forbes Advisor survey, businesses are using AI in a wide range of areas. The most popular applications include customer service, with 56% of respondents, and cybersecurity, adopted by 51% of businesses.

Other notable uses of AI are customer relationship management (46%), digital personal assistants (47%), inventory management (40%), and content production (35%).

2. Benefits of Using AI in Your Business

a. Data Analysis and Insights: AI can process vast amounts of data quickly and identify patterns, trends, and insights that would be difficult for humans to discern. Understanding customer behavior, tastes, and demographics helps marketers create more specialized and successful marketing strategies.

b. High Personalization: AI offers highly targeted and personalized content based on the online behavior of the customer. By analyzing customer data, it provides unique content and recommendations.

c. Cost and time savings: Automating tasks can save a lot of time researching and brainstorming, as well as saving money by reducing the need for human labor.

d. Predictive Analytics: AI can anticipate future customer patterns and behaviors. This data can be used by marketers to make wise choices regarding product development, pricing, and promotional tactics.

e. Create timely and relevant content: By constantly monitoring current events, trends, and user behavior in real time, AI can pinpoint exactly what matters most to its audience. This enables the creation of content that resonates with the audience's interests, ensuring it remains both timely and engaging.

f. Service: By supporting AI-based software or chatbots, businesses provide automatic solutions to common consumer queries.

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3. Some Big Companies Implementing AI

At this point, let's take a look at some real-life examples of how businesses have incorporated AI into their marketing strategies.


Apple is well-known because of the continuous technological developments of their products. The large investment they make in AI is key to their success.

The most popular implementation is the voice-controlled personal assistant, Siri.

Based on Natural Language Processing (NPL), it has three components: a conversational interface, personal context awareness, and service delegation.


The big fashion company has incorporated artificial intelligence in many areas, such as augmented reality applications, virtual assistants, and AI-powered chatbots, to deliver personalized experiences to shoppers.

Inditex also uses AI for the optimization of its online channel. According to the group's annual report, the company has developed an algorithm that identifies areas of high online demand in each city.

This enables them to identify key establishments and provide a better service by predicting product demand based on purchasing patterns.


Marriott International, with the support of IBM Cloud, leverages AI technology like machine learning to collect, analyze, and predict customer demands, behaviors, and preferences. utilizes AI-driven chatbots to provide personalized customer service.

Their chatbot, known as "ChatBotlr," assists guests with various requests, such as room service orders, concierge recommendations, and booking modifications.


The financial corporation has established American Express AI Labs to explore AI applications for its business. Among the application cases, we have:

AI-driven fraud detection when approving credit card applications. American Express uses AI to assess credit risk.

AI models analyze applicants' financial history, spending patterns, and credit scores to more accurately determine their creditworthiness.

Automating customer service through NLP. The company assists customers with queries, balance checks, and transaction history reviews using AI-powered chatbots and virtual assistants.

These examples illustrate how AI is integrated into various aspects of business strategies, from enhancing customer experiences to improving operational efficiency and guiding product development decisions.

Successful implementation of AI requires ongoing data collection, analysis, and adaptation to ensure it aligns with the business's goals and customer needs.


Artificial Intelligence (AI) is a transformative force in the business world. As technology continues to evolve, AI is becoming an integral part of businesses across a wide range of industries.

This blog post has explored the many benefits and applications of AI in the business landscape.

From high levels of personalization to data analytics and customer support, the role of AI in business isn't just about efficiency; it's about innovation, customer centricity, and staying competitive in a rapidly evolving landscape.



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